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Performance Measures - Five Year Data
Cumberland County Library System

5 Year Data

2005-2009

2005 Actual

2006 Actual

2007 Actual

2008 Actual

 2009 Actual

Increase from 2008 to 2009

Increase over 5 Years

Library materials borrowed (circulation)

2,393,407

2,519,233

2,530,628

2,660,662

 2,763,270

4%

16%

Library visits by citizens

1,177,813

1,247,653

1,249,507

1,272,642

 1,337,811

5%

14%


Library card holders

110,857

122,037

127,926


97,298(1)

 94,656


-3%(1)

-15%

Library program attendance

95,202

109,150

124,728

116,154

  124,587

7%

31%

Library system home page hits --- ---

661,492

753,649

748,874

-1%

---

Reference database searches

128,885

89,416

177,562

245,592

188,929

-23%

47%

Reference database items examined

190,342

229,134

228,564

370,900

305,002

-18%

60%


Online Library Catalog Search Sessions

2,328,599

3,162,486

3,186,265

7,761,494(2)

3,281,326

-58%
(2)

41%

Public Internet computer use sessions ---
---

136,642

157,251

185,526

18%

---

Number of rush request items cataloged
 --- ---  ---  13,878  11,024  -21%  ---
Turnaround time for rush request items (Days)
 ---  5 days  1.5 days  2 days  2 days  0%  ---
Number of non-rush request items cataloged  ---  ---  ---  16,290  19,947 22%  ---
Turnaround time for non-rush request items (Days)  ---  28.81 days
 26.74 days
49.72
days
 19.85
days
 -60%  ---
Number of staff trained

198

550

549

614 

311

-49%

57%

Number of staff learning hours ---
---

1,457

1,582

797.50

-50%

---

Number of trustee training sessions ---
---

9

6

2

-67%

---

STAR materials delivered

15,184

15,681

11,678

11,978


11,987

0%

-21%

Number of library system stories reported in news media outlets
 ---  ---  55  31  37  19%  ---
Number of library system grant and funding applications
 ---  ---  19  25  27  8%  ---
Notes:

1. Major purge of library card holder database in 2008.  Database now reflects current 3 years of active registered card holders.

2. 2008 catalog search session number is inflated due to error in clearing statistics from previous year.