Activities & Goals

Core Activities
Emergency Calls
Ensure the 911 Center/PSAP is capable to receive, record and manage all forms of incoming emergency calls to include those from individuals with special needs and then rapidly dispatch responders and manage/coordinate response until Incident Command is established.  
Emergency Operation Center
Ensure the County maintains an Emergency Operations Center (EOC) in accordance with Title 35 and continues to develop, update or modify plans, annexes and directives and related documents in preparation for, and execution of, emergency operations in support of mitigation, preparedness, response and recovery from disasters or emergencies.  
Planning Procedures & Support
Provide appropriate response plans, standard procedures and technical expertise to facilities and public safety providers involved in addressing uncontrolled releases of hazardous materials.  Additionally, provide managerial and financial support to the County Hazardous Materials Response Team.  
Training & Development
Support the development of trained and qualified volunteer and career personnel required to support and sustain a viable volunteer and paid emergency services program.  
Goals
  • Ensure the Public Safety Answering Point (PSAP) is staffed with trained professionals who are certified in accordance with local, state and national standards and are capable of reviewing and processing incoming emergency calls to include providing telephonic pre-arrival instructions until response personnel arrive on scene
  • Continue to surpass Act 75 standard of answering 90% of all incoming calls within three rings/ten seconds, which is reported in the monthly statistics report
  • Continue to maintain and upgrade the capabilities of the Emergency Operations Center (EOC) to perform all missions to include compliance with NIMS and the interaction of new systems such as Reverse 911 and Automated Incident Command Manager
  • Develop, update or modify plans, annexes and directives and related documents pertaining to preparation for, and execution of, emergency operations in support of mitigation, preparedness, response and recovery from disasters or emergencies
  • Maintain a state certification for the Hazardous Material Response Team (Special Hazards Operations Team - SHOT) that serves the County, provides contract service to four other Counties and supports eight Counties under the Regional Task Force Plan
  • Ensure the Local Emergency Planning Committee (LEPC ) membership is in accordance with the guidelines of Act 165, and the Board of Commissioners duly appoints the members
  • Ensure all SARA reporting facilities (currently over 100 facilities) have filed plans in accordance with federal and state statutory requirements for the use, storage and transport of the hazardous materials by conducting reviews of the plans, coordinating briefing by the facilities to the LEPC and periodic visits by the LEPC subject to the committee's schedule
  • Support training through coordinating training requests from the responders with the appropriate educational training agencies, publishing an annual circular of known training classes and assisting the Joint Fire/Rescue Training Committee in maintaining the Emergency Services Training Grounds.
  • Provide support to the emergency services community through the continued execution of Emergency Services Action Panel (ESAP) initiatives
  • Obtain public safety communications accreditation from a nationally recognized source of professional standards and program accreditation.