Performance Measures - Five Year Data

Cumberland County Library System


5 Year Data
2011-2015		 2011 Actual 2012 Actual 2013 Actual 2014 Actual 2015
Actual		 Change from 2014 to 2015
 Change over 5 Years
Library materials borrowed (circulation) 2,601,501 2,601,501 2,735,712  2,618,743  2,504,103 -4%
-4%
Library visits by citizens
 1,294,349 1,159,395
(1)		 1,235,176
  1,215,445  1,199,436 -1%
-7%
Library card holders  103,675 104,004 95,641  87,496  94,944 11%
 -8%
Library program attendance
128,797
 117,250
(1)		 130,066
  140,103  156,935 12%
22%
Library system home page hits 839,466 885,528 870,908  1,029,466  1,038,226 1%
24%
Reference database searches 53,954
51,325 73,184 4,040,869  7,874,076 95%
33,737%
Reference database items examined 489,010
 401,429 2,019,959  249,189  127,912 -49%
-74%
Public Internet computer use sessions 160,950 142,015
(1)		 153,828
  170,626  176,361 3%
10%
Number of rush request items cataloged
 10,707 12,132 8,926  13,151   9,799 -25% -8%
Turnaround time for rush request items (Days)
 2 days 2 days 2 days  .84 days  3 257% 50%
Number of non-rush request items cataloged 18,408 19,553 18,017  23,839  21,459 -10% 17%
Turnaround time for non-rush request items (Days) 19.59
days 		13.44 days 12
days
 27
days 		 14
days		 -48% -29%
Number of staff trained 382 312 606  440  575 31%
51%
Number of staff learning hours 1225 860 2836  1811  1615 -11%
32%
Number of trustees trained 31 29 14  34 116 241%
274%
STAR materials delivered 9,970 10,641 10,925  10,447  9,652 -8%
-3%
Number of library system stories reported in news media outlets
 102 66 62
  63  121 128% 19%
 Number of library system grant and funding applications
 175 103 103  58  44 -24% -75%

Notes:
  1. Bosler Memorial Library was closed 20.5 days in 2012 for construction. This reduction in operating hours caused a reduction in service numbers.