Performance Measures - Five Year Data

Cumberland County Library System


5 Year Data
2012-2016		 2012 Actual 2013 Actual 2014 Actual 2015
Actual		 2016
Actual 		 Change from 2015 to 2016
 Change over 5 Years
Library materials borrowed (circulation) 2,601,501 2,735,712  2,618,743  2,504,103  2,405,955 -4%
 		 -8%
 
Library card holders  104,004 95,641  87,496  94,944  101,408 7%
 		 -2%
 
Library program attendance
 117,250
(1)		 130,066
  140,103  156,935  159,627 2%
 		 36%
 
Library system home page hits 885,528 870,908  1,029,466  1,038,226  697,307 -33%
 		 -21%
  
Public Internet computer use sessions 142,015
(1)		 153,828
  170,626  176,361  151,474 -14%
 		 7%
 
Turnaround time for rush request items (Days)
 2 days 2 days  .84 days  3 days  2 days -33% 0%
Turnaround time for non-rush request items (Days) 13 days 12 days
 27 days  14 days  4 days -86% -69%
STAR materials delivered 10,641 10,925  10,447  9,652 4,845  -50%
 		 -54%
 

Notes:
  1. Bosler Memorial Library was closed 20.5 days in 2012 for construction. This reduction in operating hours caused a reduction in service numbers.