Performance Measures - Five Year Data

Cumberland County Library System


5 Year Data
2013-2017		 2013 Actual 2014 Actual 2015
Actual		 2016
Actual 		 2017 Actual  Change from 2016 to 2017
 Change over 5 Years
Library materials borrowed (circulation) 2,735,712  2,618,743  2,504,103  2,405,955 2,339,722  -2.75% -14.5%
 
Library card holders  95,641  87,496  94,944  101,408  102,857 1.4% 7.5%
 
Library program attendance
 130,066
  140,103  156,935  159,627  156,914 -1.69% 20.64%
 
Library system home page hits 870,908  1,029,466  1,038,226  697,307  845,166 21.2% -2.9%
  
Public Internet computer use sessions 153,828
  170,626  176,361  151,474  120,350 -20.5% -21.7%
 
Turnaround time for rush request items (Days)
 2 days  .84 days  3 days  2 days  2 days 0% 0%
Turnaround time for non-rush request items (Days) 12 days
 27 days  14 days  4 days  4 days 0% -66%
STAR materials delivered 10,925  10,447  9,652 4,845   4,772 -1.5% -56%
 

Notes:
  1. Bosler Memorial Library was closed 20.5 days in 2012 for construction. This reduction in operating hours caused a reduction in service numbers.