2012 Performance Measures

Cumberland County Library System

2012 Data
2012
1st Quarter
(Jan-Mar)

2012
2nd Quarter
(Apr-
Jun)

2012
3rd Quarter (Jul-Sep)

2012
4th Quarter (Oct-Dec)

Final Total
Annual Target
Percentage Difference
Library materials borrowed (circulation) 638,980 637,842 703,968 622,772 2,603,562** 2,590,128 0.5%
Library visits by citizens 305,981 322,277 315,708 258,810 1,202,776** 1,269,572 -5%
Library card holders 97,070 99,474 102,244 104,004 104,004 96,986 7%
Library program attendance 24,769 37,929 30,464 27,745 120,907** 102,936 17%
Library system home page hits 220,589 222,527 235,891 206,521 885,528 721,355 23%
Reference database searches 15,901* 12,208* 13,549* 10,490* 52,148* 77,985 -33%*
Reference database items examined 107,449* 97,909* 105,915* 90,432 401,705* 480,140 -16%*
Online Library Catalog search sessions 797,807 723,495 748,604 650,263 2,920,16969 2,916,417 0.1%
Public Internet computer use sessions 37,890 35,901 34,699 33,525 142,015** 145,253 -2%
Number of rush request items handled 2,605 3,312 2,778 3,437 12,132 8,247 47%
Turnaround time for rush request items (days) 2 days 2 days 1.33 days 1.33 days 1.67 days 2 days -17%
Number of non-rush items request handled 5,284 4,973 4,944 4,352 19,553 13,074 50%
Turnaround time for non-rush request items (days) 9.73 days 16.38
days
7.23 days 20.43 days 13.44
days
20 days -33%
Number of staff training seats filled 44 37 19 18 312 600 -48%
Number of staff learning hours 87 52 35.5 685.25 859.75 700 23%
Number of trustees trained 29 0 0 0 29 20 45%
STAR materials delivered 2,542 2,714 2,689 2,696 10,641 11,000 -3%
Number of Library System stories reported by news media outlets 14 32 9 11 66 50 32%
Number of Library System grant and funding applications 8 79 17 2 175 25 600%

*Does not include Morningstar Investment Research database statistics.
** Bosler Memorial Library was closed 20.5 days in 2012 for construction. This reduction in operating hours caused a reduction in service numbers.

Page updated February 6, 2013