2011 Performance Measures


Cumberland County Library System

2011 Data
2011
1st Quarter
(Jan-Mar)

2011
2nd Quarter
(Apr-
Jun)

2011
3rd Quarter (Jul-Sep)

2011
4th Quarter (Oct-Dec)

Year to Date Actual
Year to Date
Target

Percentage Difference
Library materials borrowed (circulation) 647,532 639,302 698,451 615,161 2,601,501 2,365,153 -1%
Library visits by citizens 317,393 338,989 351,647 286,320 1,294,349 1,134,236 2%
Library card holders 96,986 99,417 101,714 103,675 103,675 90,214 6%
Library program attendance 25,734 43,761 30,803 28,391 128,797 112,885 7%
Library system home page hits 199,448 197,837 222,871 222,310 839,466 642,559 16%
Reference database searches 17,268 11,587 12,569 12,530 53,954 90,440 -40%
Reference database items examined 120,035 109,223 118,552 109,967 457,777 387,839 18%
Online Library Catalog search sessions 752,770 730,440 786,764 697,358 2,967,332 2,656,064 12%
Public Internet computer use sessions 39,710 40,855 42,186 38,199 160,950 145,253 11%
Number of rush request items handled 3,462 2,929 1,906 2,410 10,707 8,247 30%
Turnaround time for rush request items (days) 2 days 2 days 2 days 2 days 2 days 2 days 0%
Number of non-rush items request handled 4,561 5,579 3,816 4,452 18,408 13,074 41%
Turnaround time for non-rush request items (days) 36 days 25 days 9 days 9 days 20 days 20 days -2%
Number of staff training seats filled 110 45 50 177 382 300 27%
Number of staff learning hours 160 92 59.25 914 1224.75 700 75%
Number of trustees trained 2 1 0 0 3 6 -50%
STAR materials delivered 2,695 2,583 2,604 2,085 9,970 10,404 -4%
Number of Library System stories reported by news media outlets 21
27
17 37 102 30 240%
Number of Library System grant and funding applications 9 50 5 0 64 25 156%
Page updated March 8, 2012