2013 Performance Measures

Cumberland County Library System

2013 Performance Measures Data
2013
1st Quarter
(Jan-Mar)

2013
2nd Quarter
(Apr-
Jun)

2013
3rd Quarter (Jul-Sep)

2013
4th Quarter (Oct-Dec)

Year-to-Date Total
Year-to-Date Target
Percentage Difference
Library materials borrowed (circulation) 680,427 678,065 736,892 640,328 2,735,712 2,553,644 7%
Library visits by citizens 301,806 317,350 332,673 283,347 1,235,176 1,269,572 -3%
Library card holders 95,641 98,476 101,165 102,840 95,641 97,474 -2%
Library program attendance 26,853 39,718 31,773 26,592 130,066 125,356 4%
Library system home page hits 232,603 200,539 202,729 235,037 870,908 882,356 -1%
Reference database searches 16,135 6,834 16,987 33,228 73,184 53,954 36%
Reference database items examined 518,433 499,837 522,578 518,060 2,019,959 457,777 341%
Online Library Catalog search sessions 737,395 675,875 771,156 685,987 2,580,073 2,967,332 -13%
Public Internet computer use sessions 36,814 37,054 40,692 39,268 153,828 151,560 1%
Number of rush request items handled 2,971 2,998 2,581 376 8,926 10,707 -17%
Turnaround time for rush request items (days) .4 days 2 days 2 days 2 days 2 days 2 days 1%
Number of non-rush items request handled 5,135 6,353 4,857 1,672 18,017 18,408 -2%
Turnaround time for non-rush request items (days) 10 days 8 days 12 days 12 days 12 days 20 days -42%
Number of staff training seats filled 79 50 74 416 606 382 59%
Number of staff learning hours 96 105.50 244.50 2,443 2835.5 1,225 132%
Number of trustees trained 14 0 0 0 14 31 -55%
STAR materials delivered 2,836 2,813 2,771 2,505 10,925 9,970 10%
Number of Library System stories reported by news media outlets 8 11 15 28 62 102 -39%
Number of Library System grant and funding applications 10 76 14 3 103 64 61%