2015 Performance Measures

2015 Performance Measures

Cumberland County Library System


Current Year Data (2015)

2015 
1st Quarter
(Jan-Mar)

2015
2nd Quarter
(Apr-
Jun)

2015
3rd Quarter (Jul-Sep)

2015 
4th Quarter (Oct-Dec)

Year-to-Date Total
 Annual Target
Percentage Difference
Library materials borrowed (circulation) 613,789 626,155 667,634
  
596,525
 
2,504,103 2,600,000 -4%
Library visits by citizens 284,936 314,275 320,786
  
279,439
 
1,199,436 1,200,000 -0.05%
Library card holders 87,559 90,009 92,810
 
94,944
  
94,944 98,500 -4%
Library program attendance 30,918 52,014 37,608
  
36,395
 
156,935 135,000 16%
Library system home page hits 277,787 258,297 164,838
 
252,245
 
1,038,226 850,000 22%
Reference database searches 1,626,836 2,166,655 2,168,412
  
1,895,693
 
7,874,076 5,958,917 32%
Reference database items examined 28,431 27,732 27,652
 
29,349  127,912 70,000 83%
Public Internet computer use sessions 43,764 44,958 46,181
  
41,458
 
176,361 150,000 18%
Number of rush request items handled 3,603 2,582
 
1,333 2,281
 
9,799
  
5,000 96%
 
Turnaround time for rush request items (days) 5.70 days 5.70 days
 
1.44 days
   
.96 days
  
3.45 days
   
1 245%
 
Number of non-rush items request handled 4,468 6,805
 
4,893
  
5,293
 
21,459
  
10,000 115%
  
Turnaround time for non-rush request items (days) 27.10
 days
27.10
 days
 
1.93 days
 
1.03
 
14.29
 days
10 days 43%
Number of staff training seats filled 149 173 86
  
167
  
575 400 44%
Number of staff learning hours 315 330 190 781
  
1615 1,000 62%
Number of trustees trained 45 48
 
23 0
 
116
 
30 287%
 
STAR materials delivered 2,604 2,487 2,326
  
2,235
 
9,652 9,000 7%
Number of Library System stories reported by news media outlets 26 44 28 23
 
121 35 246%
Number of Library System grant and funding applications 0 23 20
 
1
 
44 75 -41%