9-1-1 Communication Center

The Mission

Respond to 9-1-1 calls promptly; to alert the public safety providers in a timely manner and to coordinate the response of the public safety services.

The Goal

Utilize applied technology to maintain an effective and efficient 9-1-1 Public Safety Communications System. The Center is located within the Department of Public Safety. The Center operates 24 hours a day, 7 days a week and can be accessed for public safety needs by dialing 9-1-1 for emergencies. The Center also handles non-emergency calls through three regional phone numbers:
  • 243-4121 for the Carlisle area
  • 238-9676 for the West Shore area
  • 532-8878 for the Shippensburg area
  1. About 9-1-1
  2. Police
  3. Fire
  4. EMS
  5. CLEAN
  6. Selective Routing
  7. ANI
  8. ALI
  9. Enhanced 9-1-1
  10. Answering Points
9-1-1 Emergency is any event that requires an immediate response by police, fire, or emergency medical services. If the call does not meet these criteria, it is not a legitimate 9-1-1 call.

The 9-1-1 concept was originally developed to provide the citizen with one, simple, easy-to-remember number for summoning help in an emergency situation. The first 9-1-1 system, now referred to as Basic 9-1-1, directed all 9-1-1 calls received by a telephone company office to a single PUBLIC SAFETY ANSWERING POINT (PSAP), regardless of public safety jurisdictions. The personnel receiving the call had to determine proper jurisdiction, locate the corresponding telephone numbers, and forward the calls to the responsible agency.

Advances in computer and telephone technology have combined to create an improved version of the Basic 9-1-1 system. This ENHANCED 9-1-1 system actually accelerates the speed of processing a call by eliminating the need for personnel to determine jurisdiction and locate the corresponding telephone numbers. A feature known as Selective Routing